Customer Service Contact

In case of breakdown, using problem or a simple periodic control of your FUJIKURA or VIAVI SOLUTIONS equipment you are more than welcome to open an After Sale ticket through our customer service contact describing the nature of the problem.

Itochu Customer Service

May they be technical or may they concern the way to use the equipment, our technicians are here during our opening hours to fully answer all your questions. Our After Sales hotline is also available from monday to friday between 9AM and 5PM (dial: 00 33 1 45 38 35 94).

Due to COVID-19 propagation in France, ITOCHU France after sales service will be closed since tuesday the 17th of March for an indeterminated period.

Thank you for your understanding

ITOCHU France makes it a point of honour to supply more than dedicated fiber optic products. As a matter of fact, since the creation of the after sales service in 1993 we do our best to be closer to our customer. Trully partners with our supplier, we are your privilege contact between the manufacturer and the way your are using your equipment.
In order to symbolise the closing relationship we would like to provide you, we insure the after sale services on our whole range of product in France.
For example, the intervention on FUJIKURA fiber optic fusion splicer are realized in our office in Paris.

Sole Agent of FUJIKURA in France, our technicians are the only ones authorized and qualified to operate on your FUJIKURA’s products and that is since the creation of our service in 1993.