Customer Service ITOCHU France

ITOCHU France makes it a point of honour to supply more than dedicated fiber optic products. As a
matter of fact, since the creation of the after sales service in 1993 we do our best to be closer to our
customer.

Trully partners with our supplier, we are your privilege contact between the manufacturer and the
way your are using your equipment.

In order to symbolise the closing relationship we would like to provide you, we insure the after sale
services on our whole range of product in France.

For example, the intervention on FUJIKURA fiber optic fusion splicer are realized in our office in
Paris.

Sole Agent of FUJIKURA in France, our technicians are the only ones authorized and qualified to
operate on your FUJIKURA’s products and that is since the creation of our service in 1993.

FAQ

You are facing a problem with your Fujikura fusion splicer or your VIAVI OTDR, the solution may be in our FAQ.

In case of breakdown

Open a repair ticket through our customer service form describing the nature of the problem.

Periodic control of your equipments

Open a calibration ticket through our customer service form.

Hotline

May they be technical or may they concern the way to use the equipment, our technicians are here
during our opening hours to fully answer all your questions. Our After Sales hotline is also
available from monday to friday between 9AM and 5PM (dial: 00 33 1 45 38 35 94).